Tuesday, September 1, 2009

Shop For Samsung LN52B750 52-Inch 1080p 240Hz LCD HDTV with Charcoal Grey Touch of Color


Well, I ordered Samsung ln52b750 from Amazon on August 6th, 2009. I got it delivered the next week. I set it up on Saturday, and wouldn't you know it, it would not power on. Boy, was I mad. A $2,000.00 tv that would not power on. I opened a support ticket with Samsung. I thought Amazon would exchange it for me. To my dismay, Amazon would not exchange the tv without a reference number from Samsung. I had to call Samsung customer support and get the reference number. I played the game and contacted Samsung, only to find out I would be contacted by Samsung ECRA department within the next two to three business days. Well, I waited until Wednesday (called on Sunday), and no call from the ECRA department. I initiated another call to Samsung to talk with someone directly in the ECRA department. After two calls, the first call was placed on hold for well over 20 minutes, I got to talk with someone at Samsung. I was told I would have to wait for a repair man to come to the house to determine what the problem is/was. To make a long story short, the repair man determined that the main circuit board in the tv was burnt out. He has no idea how and when it occurred. I now have a tv that is suppose to be new, but is really refurbished from Samsung/Amazon. Not overly thrilled about the picture on the tv, kind of fuzzy. From what I learned from this experience is don't buy major appliances online. I also would not have the luxury of contacting my mastercard company and complaining about a defective product. As it was bought online and not within my state. Buyer beware!Get more detail about Samsung LN52B750 52-Inch 1080p 240Hz LCD HDTV with Charcoal Grey Touch of Color.

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